Story 03

JDSports coddles its customers with better payment solutions through kiple’s 1-click-payment and scored 37% surge in customer retention rate

They were ready for the O2O commerce even before the Conditional Movement Control Order (CMCO) was imposed but they could not perfect the strategy. Hence, suffered the gradual loss of both existing and new customers.​
2 X
Pre-order goal achieved​
40 %
Reduced in abandoned payment​
30 %
Lower cost of sales​
37 %
Increasd in customer retention rate​

The Challenges

JDSports, a leading sneaker and sport fashion retailer that operates in all major shopping malls in Malaysia were not spared from the impact of COVID-19. Fortunately, they were already at the forefront of digitalisation and could leverage on its sizeable online presence to conduct sales. However, there were still challenges to be dealt with:​

Inconveniences for customers to make a purchase through messaging app​

Walk-in customers dropped significantly​​

Meeting the demands and expectations of online and offline customers ​​

Inconveniences for customers to make a purchase through messaging app​

Walk-in customers dropped significantly​​

Meeting the demands and expectations of online and offline customers ​​

The Solutions

While the past few months have been challenging, JD Sports has used it as an opportunity to digitze and optimize its digital presence and payments systems. JD sports has moved quickly to digitize and adapt to the new normal with 1-Click Payment and this has brought unexpected benefits.​

Customers are able to complete their purchase with a secure and reliable payment link sent through any messaging apps​​

Spoil their customers with wide variety of online payment options including credit cards, online banking, kiplepay, AliPay, Wechat Pay, Grab Pay, Touch & Go and Boost​​

Tracking orders and payments through kiple’s payment platform​​

Meeting online customers’ expectations with home delivery services​​

Provide contactless environment for walk-in customers to collect pre-purchased items​​

Customers are able to complete their purchase with a secure and reliable payment link sent through any messaging apps​​​

Spoil their customers with wide variety of online payment options including credit cards, online banking, kiplepay, AliPay, Wechat Pay, Grab Pay, Touch & Go and Boost​​​

Tracking orders and payments through kiple’s payment platform​​​

Meeting online customers’ expectations with home delivery services​​​

Provide contactless environment for walk-in customers to collect pre-purchased items​​​

kiple’s 1-Click-Payment Solution​

A digital payment solution that offers both merchants and their customers the convenience they deserve.

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