Story 02

Business direction pivoted favourably for HeavyArm with 200% increased in sales when they adopted O2O Commerce using kiple’s unified digital payment solutions​

Knowing very well that there will be higher demand for video games during the lockdown, HeavyArm was swarmed by frustration, for not being able to reach out to its existing in store customers as well as the uncharted territory across nation.​
1 %
Increased in sales​

Accelerated

customer growth nationwide​

25 %
Increase in Sales Value/Transaction

Better

response rate with the customers​

The Challenges

HeavyArm is a technology attuned business that understood the urgency to go online when the nation was imposed with a conditional lockdown. They are a digital entertainment business that sells video games and gaming accessories in store, confined with the following difficulties during these tiring times:​

Slow customer growth limited to Klang Valley​​

High operating costs​​

Customer journey not optimised​​

No real online presence ​​

Slow customer growth limited to Klang Valley​​​

High operating costs​​

Customer journey not optimised​​

No real online presence ​​

The Solutions

Confinement reminded Heavy Arm of how important e-commerce is for any business to sustain even in the most difficult times. Going online is inevitable and they have resorted to social media selling as well as building an e-commerce store, opening up new sales channel. To offer a unique shopping experience, they placed the customer at the heart of this digital transformation.​

Expand their reach to cover both offline and online​​

Build brand loyalty​​

Enhance customer interactions​​

Offers best shopping experience ​

Offers wide range of payment methods for customers to choose from​​

Better understanding of purchasing habits of customers​​

Expand their reach to cover both offline and online​​​

Build brand loyalty​​​

Enhance customer interactions​​​

Offers best shopping experience ​​

Offers wide range of payment methods for customers to choose from​​​

Better understanding of purchasing habits of customers​​​

kiple Unified Digital Payment Solutions ​

An end-to-end payment technology that empowers businesses to cater to different requirements either online and/or offline channels within the platform​.

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