Story 01

Being able to stay connected with her new and existing customers online 24/7 is one of the key ingredients in fast tracking the sales figures​

When the government executed the conditional movement control order (CMCO), the nation is once again stationed at home. Having barely anyone visiting the shops in the mall, a boutique clothing store like Fashion Fwrd was on the brink of collapse.

New

Sales Channel

Trusted

Online Merchant

Personalised

Shopping Experience​

Minimized

After-sales Issues​

The Challenges

Nadia owns the Fashion Fwrd, a small boutique clothing shop that operates in a mall. It was one of the busiest malls in Subang before the CMCO started. With everyone being homebound, Nadia barely had any sales. She was stranded with the following dilemmas:

Not able to have online engagement with the customers​​

Go online in the quickest way possible​​

Lacking in technical knowledge​​

Finding a reliable e-commerce solution​​

Handling after-sales issues ​​

Not able to have online engagement with the customers​​

Go online in the quickest way possible​​

Lacking in technical knowledge​​

Finding a reliable e-commerce solution​​

Handling after-sales issues ​​​

The Solutions

Fashion Fwrd needs a solid foundation to kickstart their digital journey, and she turns to Censuria Mall, a virtual mall that features Malaysia retailers online. She is pleased to find that it tagged along with the advantages of:​

Zero entry fee​​

Virtual storefront with ready customers​​

Continuous interactions with online customers​​

Delivery for orders online​​

Trusted payments solution​​

Order Now, Pay Later to deal with after-sales issues​​

Zero entry fee​​

Virtual storefront with ready customers​​

Continuous interactions with online customers​​

Delivery for orders online​​

Trusted payments solution​​

Order Now, Pay Later to deal with after-sales issues​​

Virtual Mall Order Now, Pay Later​

Censuria Mall and kiple put together a customer centric digital convenience, allowing customers to make payment when they are completely satisfied with the purchase​.

The Products That Helped Fashion Fwrd

Payment
Gateway

Simplified payment solutions
for scale.

Learn More >

E-Invoicing Pay-by-Link

Send invoice and get paid
with a single click.

Learn More >

Payment Gateway

Simplified payment solutions for scale.
Learn More >

E-Invoicing Pay-by-Link

Send invoice and get paid with a single click.
Learn More >

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