Story 01

S.M.A.R.T. Niaga@Perak and kiple’s payment solutions pivoted Aina’s business favourably with 40% customer growth ​

Aina was grappling with her business in the mall ever since the government imposed movement restriction rulings on the entire nation . With customers staying at home, Aina knew she had to go digital but was stranded with multiple limitations.​
40 %
Customer growth
10 %
Increased in walk-in customers

New

Sales channel
28 %
Reduced in operation cost

The Challenges

Aina is a small retailer that owns her own beauty product range, Glow Organik; strategically located in one of the most popular malls in Ipoh. During the period of COVID19 lockdown, Aina recognised the needs of bringing the business online at the same time provide walk-in customers a safe and pleasant contactless shopping experience. However, there were a few hurdles she needed to cross:​

Insufficient funds to build a website​

Lacking the technology know how to provide a contactless shopping experience​

Giving customers the digital convenience in payment​

Unable to reach her regular customers due to the imposed restriction​

Declining foot traffic ​

Losing the competitive edge by the day ​

Insufficient funds to build a website​

Lacking the technology know how to provide a contactless shopping experience​​

Giving customers the digital convenience in payment​​

Unable to reach her regular customers due to the imposed restriction​​

Declining foot traffic ​​

Losing the competitive edge by the day ​​

The Solutions

Aina signed up as a vendor in S.M.A.R.T. Niaga @Perak, an initiative by the Perak State government to digitalise the local marketplace and by teaming up with kiple, local merchants can trade online and offline using kiple’s digital payment solutions. The approval process took only 5 business days and she was already provided with both technical support and commercial advices to further propel the business. Since then, with much relieved as she is able to:​

Sending payment links to customers to facilitate online orders

Digitalise her business in a short span of time

Provide a diverse payment options that can cater to online and walk-in customers, including direct bank transfer, credit cards, debit cards, and major e-wallets​

Offer walk-in customers a contactless shopping experience with cashless mobile payments​

Open up a new sales channel with kiplePay e-mall​

Sending payment links to customers to facilitate online orders

Digitalise her business in a short span of time

Provide a diverse payment options that can cater to online and walk-in customers, including direct bank transfer, credit cards, debit cards, and major e-wallets​

Offer walk-in customers a contactless shopping experience with cashless mobile payments​

Open up a new sales channel with kiplePay e-mall​

Digital and Cashless Retail Transformation​

Going digital is easier than ever for all retailers with end-to-end digital payment solutions with Digital Perak & kiple​.

The Products That Helped Aina

Lifestyle mall at
your fingertips​

E-wallet that empowers
cashless lifestyle​

Single unified platform for
cashless business environment ​

Simplified payment
solutions for scale​

Lifestyle mall at your fingertips​
E-wallet that empowers cashless lifestyle​
Single unified platform for cashless business environment ​
Simplified payment solutions for scale.

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