Story 03

Amy has benefited from kiple e-KYC since her company integrated it into their system. She now enjoys 24/7 onboarding with kiple e-KYC, resulting in an 80% reduction in turnaround time

Signing up new customers is already a frustrating process for insurance agents as their clients have to submit over a dozen documents for registration face-to-face. The movement control further compounded this challenge, presenting a whole new set of frustrations for insurance agents like Amy. Fortunately, her company had a solution for their agents.​

24/7

Customer onboarding​
80 %
Reduced in turnaround time​
20 %
Increased in conversation rates​

The Challenges

Insurance policies were becoming an ever more important asset during the pandemic, and dedicated insurance agents like Amy had more applications coming in than ever. The movement control was however a serious deterrent to their movements and Amy needed a way to obtain and verify her clients’ identification documents without meeting them face-to-face. She needed a:​

Secured system for clients to submit sensitive documents​

Online solution that can be implemented quickly​

User-friendly system​

Secured system for clients to submit sensitive documents​

Online solution that can be implemented quickly​

User-friendly system​

The Solutions

Amy’s company solved the problem by integrating kiple e-KYC into their system. With the newly enhanced system, insurance agents like Amy are now able to get their customers to submit their applications and documents online whenever it is convenient for them 24/7. Besides being able to go paperless and reducing drop-offs, fraud prevention is done well with the integration with Kiple e-KYC. More so, Amy can now:​

Sign-up new customers at any time of the day from home​

Sign-up new customers from anywhere in Malaysia as she is no longer restricted by location​

Ensure a speedy and secured sign-up with the kiple Remote Mobile Onboarding​

Sign-up new customers at any time of the day from home​

Sign-up new customers from anywhere in Malaysia as she is no longer restricted by location​

Ensure a speedy and secured sign-up with the kiple Remote Mobile Onboarding​

Fast and Secure Online Application with Kiple e-KYC​

Empowering insurance agents with tools to easily onboard customers digitally, 24/7​.

The Products That Helped Amy

Helping businesses transform legacy customer onboarding processes​.

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