Story 01

Since integrating with kiplePay’s Unified Payments solution, Lim Tayar continues to propel forward with contactless services, gaining substantial growth in monthly sales amidst national lockdown​

Lim Tayar, a car maintenance and servicing business was in dire circumstances when the nation went into lockdown in March this year. With fewer motorists on the road, their operations came to a standstill. They needed help navigating a contactless environment when they were allowed to resume operations in May.​

Growth​

In customer base​

Increased​

In customer loyalty​

Reduced

In online payment abandonment

The Challenges

Lim Tayar, a household name of 35 years as a car maintenance and service centre, was severely hampered by the national lockdown. They needed to refine operational processes they needed to digitalise from a conventional payment system in order to abide by the new mandated SOPs as well as meeting customers’ new expectations of providing a contactless environment. However, they were struggling to find a digital payment solution that: ​

Could be implemented quickly​

Allows for easy integration into their existing workflow​

Has a simple user interface for the employees to adopt and customers to navigate​

Offers a wide range of payment gateway options​

Could be implemented quickly​​

Allows for easy integration into their existing workflow​

Has a simple user interface for the employees to adopt and customers to navigate​

Offers a wide range of payment gateway options​

The Solutions

Lim Tayar implemented kiple’s unified payment solution into their system. Subsequently, they were able to provide a contactless environment for online and walk-in customers with cashless payments within 1 week. This is in line with the new social distancing SOPs set by the government. Since the integration, Lim Tayar is able to:​

Send 1-Click Payment links to customers as a channel of cashless payment​

Easily integrate payment gateway options on the online store and in service centres​

Provide the customers convenience and safety associated with contactless car maintenance and service bookings​

Monitor transactions and reports across all 20 outlets in one single consolidated dashboard

Send 1-Click Payment links to customers as a channel of cashless payment​

Easily integrate payment gateway options on the online store and in service centres​

Provide the customers convenience and safety associated with contactless car maintenance and service bookings​

Monitor transactions and reports across all 20 outlets in one single consolidated dashboard

Contactless Service with kiple’s Unified Payment Solutions​

Keeping both customers and employees safe with contactless service​.

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